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FAQ Long


Do I have to create an account before placing an order? No, you do not need to create an account before placing an order. You can either create an account once you have finished shopping or simply check out as a guest. However, we should mention that creating an account is quick, free, and comes with several benefits.

Can I place my order by Email? Absolutely! Give us detailed information on the item you are wanting to order and will work on your order within the same or next business day.

Do you restock sold out items? We are constantly restocking popular items so if the item you are interested in purchasing is currently sold out don't get disappointed. Visit the product page and enter your email address when prompted to be notified when that item is back in stock.

How do I know if my order was submitted successfully? Once your order is submitted a confirmation page will be displayed with all of your order details. Additionally, you will receive an order confirmation email shortly after your order is placed. If you have an account with us, you can also log in to view your order history.

What should I do if I didn't receive an order confirmation or shipping confirmation? First, please log in to your Haute Southern Style Boutique account to check the status of the order(s) in question. If you can see the order(s) in your account then check the Junk folder in the email account used to place your order. If you do find the confirmation email in your Junk folder, please add “” as a trusted website domain name in your email account to ensure you receive all future emails from us. However, if the confirmation email isn't in your Junk folder, please email us at so we can investigate the issue for you.

How do I view previous orders? Once you have created an account you will be able to view your order history by logging in to your account and selecting Completed Orders from the left-side navigation menu. Click the View Order Details button to the right of each order to view more details.

Can I change or cancel my order? If you need to change or cancel an order you have placed you must first check the status of your order. Please sign in to your account and click View Order Status or simply click Order Status at the bottom of any page to view the status of your order. If your order status is marked as Awaiting Fulfillment, please call or email us immediately so we can attempt to make changes or cancel your order.

Note: If your order status is marked as Completed or Shipped or has been initially processed in our warehouse, we will be unable to change or cancel the order. Additionally, we are unable to change or cancel orders containing Sale category items, as well as orders placed during a sale or promotion.

Can I add an item to my order? Please log in to your account to check the status of your order. If your order status isn’t marked as Completed or Shipped, call or email us as soon as possible and we will attempt to add any item(s) to your order.

How can I check the status of my order? You can check the status of your order by clicking Order Status at the bottom of any page.

Why was my order canceled? While orders are rarely canceled, your order could have been canceled for the following reasons:

  • The ordered item became unavailable at the time of purchase
  • The ordered item was damaged or defective 
  • We were unable to ship to the address you provided
  • There was a problem processing your payment

Regardless of the reason, you will receive an email explaining the specific reason for the cancellation and to discuss your options. You can always contact us either by email at if you would like to learn more about the cancellation. Please note that if you have already been charged for the item(s) we will issue a refund for the full amount.

What size should I order? Great question, we've got you covered! Each product page is accompanied by a Details tab which includes all the necessary measurements that will assist you when choosing a size. If you are still not sure which size to order, take a look at our measurement guide. It will help you compare your measurements with the measurements of the item you are looking to purchase. Our goal is to make sure you order the perfect size so if you have any specific questions about a particular item, please don’t hesitate to contact us via live chat or email anytime. 
Note: The general sizing chart located in the footer under Quick Links and in the Sizing tab on product pages is non-specific to each item.

Is my privacy and personal information secure when shopping on your website? Yes, shopping on our website is safe and secure. The security of the information submitted with your order is extremely important to us. Haute Southern Style Boutique uses the Transport Layer Security (TLS) protocol to keep all the information associated with your order secure. This is the same level of encryption used by large financial institutions to keep your information secure.

In addition to protecting your information throughout the checkout process, Haute Southern Style Boutique uses the same encryption to protect your information while browsing our entire website. To learn more about the security of our website click the padlock icon (or similar security icon) displayed in your browser's web address bar.

You can learn more about how we protect your privacy and personal information.



What is a pre-order? A pre-order is an order placed for an item that has not yet been released.

Why should I pre-order an item? We encourage our customers to pre-order popular items so they can reserve their size prior to it being released.

Can I cancel a pre-order item? Unfortunately, pre-order items cannot be canceled once they are placed. However, you may return a pre-order item provided that the merchandise meets all our Return Policy guidelines.

Can I return a pre-order item? If your merchandise is returned within 30 days from the shipping date and meets all our Return Policy guidelines you will be eligible to receive a store credit for the amount of your purchased item(s), minus the shipping and handling fees. Please note that shipping and handling fees will also be deducted from orders that received free shipping. To receive a full store credit, we recommend choosing a paid shipping option when placing your order.


Payment & Sales Tax

What payment methods do you accept?
Credit Cards accepted:

  • Visa
  • Master Card
  • American Express
  • Discover

 Other forms of payment accepted:

  • PayPal
  • Apple Pay
  • Amazon Pay
  • Gift Cards
  • Store Credit

Unfortunately, we do not accept payment in the form of check, money order, direct bank transfers, nor do we accept multiple forms of payment for a single transaction.

When will my payment method be charged? Your payment method will be charged once your order is placed. Please note that all credit card orders are subject to authorization and address verification before shipping.

Do you charge sales tax on merchandise? No Way! We do not charge sales tax on our items. All items have tax included because we have already paid the taxes for you. 

Why do I receive an error message when attempting to process my credit card payment? Error messages are typically triggered when there is an issue with either the credit card information or billing address. Please note that the billing address must match exactly to the information your bank has on file. If you believe you are entering the correct credit card information and billing address, we recommend contacting your financial institution to confirm this information.


Store Credit

How do I receive store credit? If you are entitled to a store credit, it will be placed on your account and available at checkout to use toward future purchases.

Here are a few things you should know about Store Credit:

  • "Store Credit" refers to "online" credit you receive from Haute Southern Style Boutique that can be used toward merchandise you purchase from our website, including gift cards.
  • Store Credit will never expire.
  • Store Credit is non-transferable and not redeemable for cash.
  • Store Credit can be used as an additional form of payment when placing an order.

How do I apply store credit to an order? Simply log in to your account, add the items that you are interested in purchasing to your shopping bag, proceed to the checkout page, and then select the store credit amount that you would like to apply to your order in the Payment section. If you previously checked out as a guest you will need to create an account using the link sent to you after you placed your first order. Once you have created an account your store credit will be visible at checkout and can be applied to your order.

Note: If you are using PayPal or Amazon Pay to place your order you will need to click the “Proceed To Checkout” button on the “Your Shopping Bag” page in order to apply your store credit. Once you get to the Payment section, you will have the opportunity to apply your store credit and then the option to select your preferred payment method.


Promotions & Discounts

Why didn’t I receive my 10% off coupon code after subscribing to the HSSB's newsletter? Once you subscribe to our newsletter your coupon code will be delivered to your email address immediately. If for some reason you do not see your coupon code in your inbox, please check your Junk folder and Trash or simply search your mailbox for an email from If you are still unable to locate your coupon code, please Contact Us so we can assist you.

Where do I enter my promotion or coupon code? If you are shopping on a desktop you can click the “Promo/Gift Certificate” link on the checkout page to enter your code. If you are shopping on a mobile device, simply tap the “Promo/Gift Certificate” link located in Step 4 to enter your code. Additionally, you can enter your code on the shopping bag page to calculate your savings. Please note that promotion and coupon codes cannot be applied to an order after it has been placed.

Can I combine more than one coupon in the same order? We’re sorry, but you will not be able to combine more than one promotion or coupon in the same order.

Why doesn’t my coupon code work? If your coupon code is being rejected from our server it could be for the following reasons:

  • The order did not meet the minimum spend requirements
  • The coupon expired and can no longer be applied to an order
  • The coupon was issued to a single customer for a one-time use only
  • You are attempting to apply a coupon code to a sale item

If you believe your coupon code is valid and should be applied to your order, please email us at so we can assist you.

Do you honor price adjustments? Absolutely! If you have purchased an item at full price that is now on sale, we will gladly offer you a one-time price adjustment in the form of a store credit if the original purchase date is within 24 hours of the sale price. Unfortunately, we cannot honor price adjustments on items that were purchased during a promotion or sale.



When will my order be shipped? Free Shipping orders typically take between 1-3 business days to process before they are shipped. Priority Mail and Expedited orders placed before 2:00 p.m. EST will be processed and shipped the same day. You will receive a shipping confirmation email with tracking information once your order has been shipped. Please see our Shipping Information to learn more.

Note: If you believe your order should have shipped, but you did not receive a shipping confirmation email, please check your Junk folder and Trash.

How do I track my package? Simply log in to your account, click View Order Status, locate the order number you wish to track, click View Order Details, and then click on the tracking number at the bottom of the page to view shipping progress.

How do I know if my order qualifies for free shipping? We offer free shipping for all orders shipped within the United States over $75.00.

What shipping carrier(s) do you use to ship orders? We use USPS for shipping domestic orders.

Do you insure packages that are shipped? Yes, the majority of our packages include insurance. Please visit our Shipping Information to see which packages are insured.

Do you ship orders on Saturday and Sunday? We only process and ship orders Monday through Friday, excluding holiday's and weekends.

Can you ship to a PO Box? Yes, we can ship orders to a PO Box via USPS only. 

What should I do if I believe my package is lost or stolen? First, check your tracking information to see if your package was delivered successfully. If you have confirmation that it was delivered, but you did not receive it, here are a few tips to help you track it down:

  • Check the front and back of your residence for the package.
  • Ask family, roommates, neighbors, and/or property managers if they received the package on your behalf.
  • Contact the shipping carrier (USPS: 1-800-275-8777) that delivered the package, provide the tracking number, and request that the driver investigates.

Please note that HSSB is not responsible for packages once they have been marked Delivered by the shipping carrier. However, if you are still unable to locate your package, we will work with you to try to track it down. Please contact us immediately either by email at

Do you ship internationally? Unfortunately, No. We currently do not have that ability. We hope to really soon. 



How do I make a return? Please see our Return Policy for instructions on how to make a return.

Can I exchange an item? Due to high demand and limited quantities of our merchandise, we are unable to offer exchanges. We recommend placing a new order for your desired item(s) and then send back the return item(s) to be processed for a refund or store credit.

Can I return or exchange an item that was purchased on sale? Most items purchased on sale may be returned if the returned merchandise meets all our Return Policy guidelines. However, items purchased from the Sale category are Final Sale and not eligible for return or exchange.

Can I return an item for a store credit? If your merchandise is returned within 30 days from the shipping date and meets all our Return Policy guidelines you will be eligible to receive a store credit for the amount of your purchased item(s), minus the shipping and handling fees. Please note that shipping and handling fees will also be deducted from orders that received free shipping. To receive a full store credit, we recommend choosing a paid shipping option when placing your order.

Can I return an item for a refund? If your merchandise is returned within 14 days from the delivery date and meets all our Return Policy guidelines you will be eligible to receive a refund for the amount of your purchased item(s), minus the shipping and handling fees. Please note that shipping and handling fees will also be deducted from orders that received free shipping. To receive a full refund, we recommend choosing a paid shipping option when placing your order.

Can I return items purchased during a bundle promotion? All bundle merchandise must be returned together to receive proper store credit. However, you may return an incomplete bundle that meets our Return Policy guidelines, but any kept merchandise will revert to the regular price as the bundle offer will be considered void.

How will I receive my refund? All refunds will be issued back to the original method of payment. 


Account Information

What are the benefits of creating an account? When you create an account you can take advantage of our Wish List feature, experience a much quicker checkout process for future orders, view order history, and receive/use store credit when eligible.

What is a Wish List? A Wish List is a great feature that allows you to keep track of your favorite items that you eventually want to purchase at Haute Southern Style's Boutique. In order to utilize this feature, you will need to have a Haute Southern Style's account. We would love to make your wishes come true.

How do I recover my password? Simply click the "Forgot My Password" link on the login page and enter the email address associated with your account. We will send you an email with instructions to reset your password.

How do I unsubscribe from your mailing list? While we are sad to see you go, you can unsubscribe by clicking the “unsubscribe” link at the bottom of the email you received. This will remove your email address from our database. Please note that once unsubscribed, you will no longer receive updates about new arrivals, sales, restocks, bonus buys, and more.


Customer Service

What are your hours of operation? While our team works around the clock processing orders, you can reach us Monday - Friday from 9am - 5pm CST.

What is the best way to take care of a clothing item that I had purchased? We recommend that you follow the instructions printed on the care label that is attached to your garment to avoid shrinking or any other damage.

Do you offer gift wrapping? We’re sorry, but we do not offer gift wrapping at this time.

Why can’t I see my product review? All product reviews are reviewed by our team prior to being posted on our website to ensure they meet all the community guidelines. Product reviews are typically reviewed within 1 business day after the review is submitted. Please note that each item can only be reviewed once per customer.



How do I submit a product review on Haute Southern Style’s? Product review emails are delivered within 10 days from the shipping date and include the links needed to review your product. However, if you have not received a product review email or you would like to review the item you purchased before the product review email arrives, simply visit the item’s product page, scroll down to the bottom of the page, and then enter your email address associated with your purchase to write your review.

How do I submit a review on Haute Southern Style’s Facebook Page? If you would like to share a product review or your overall shopping experience at Haute Southern Style with other Facebook users please visit Reviews on our Facebook Page to write your review.


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